Adrian Tedford has been with Elsevier for 19 years, joining the company as a Desk Editor, but moving into quality and training roles before taking responsibility for the Elsevier Editorial System (EES) training function in 2004. After supporting roll-out of over 1,500 journals to EES, Adrian moved into a Customer Service management role in 2006, establishing a centralized global department handling all journal editorial and production queries for all researcher groups. Adrian has been actively involved with EVISE since 2012, initially in combination with Journal Production responsibilities in France, Spain and Netherlands. Adrian is now accountable for EVISE deployment, training and support functions but also EES, which will ultimately be replaced by EVISE.